Here are the answers to some of the most common questions that we get asked. If you require more information please email
us at email@example.com
Where can I see actual samples of the flooring I have chosen for my floor?
We have both wood, carpet and vinyl samples and complete areas of flooring installed at our North London showroom which we encourage all our customers to visit. Address, map and opening hours of our showrooms are on our contact us page.
Do you supply samples of wood flooring and carpet?
Yes, we can send you samples. You can order up to 3 free samples per visit through our website by selecting the product you want and click “order a sample” or email us with your requirements at firstname.lastname@example.org. If you're at the showroom please ask the sales person who will fill out a form for you. If you would like to Re-cycle your samples you can do so by either giving them to the delivery person, fitter or bring them with you when you come to the showroom.
How do I measure my floor?
To measure your floor please see our Help with Measuring page. Also remember that it is important to allow for some wastage – about 5% is the amount required for wood and laminate and a 10cm allowance added to the width and length for your carpet.
Can you send someone to make a proper assessment and estimate?
Our estimators will visit to survey and check your requirements, take measurements and answer any questions you may have.For more information please see our Services page or email us at email@example.com or call us on 020 700 7711.
Can I get a quote online?
For an online quote please email us at firstname.lastname@example.org with as many details as possible, i.e sizes of your rooms, type of product, or the name of the product, if you require fitting, your contact number, the area you live etc. If you have a layout plan please email it to us which will help us sort out your quote.
How long will my fitting take?
We will be able to give you a clear schedule after we have carried out our initial survey, but as a general guide, solid floors can be installed at a rate of 30-40sq meters a day, floating floor laminates at 40-60sq meters a day and carpets and vinyls at 50-100sq meters a day.
Can I Fit Natural Fibre Carpets myself?
For Natural Fibre carpets, ie, Sisal, Coir, Jute and Grasses we recommend that you use a professional fitter. The site must be free from excessive moisture in the area the carpet is to be laid as it could cause shrinkage or mould. Our fitters are experienced in fitting all types of natural carpets. For more information please see our Services page or email us at email@example.com or call us on 020 7700 7711.
Can I Fit wooden flooring on Underfloor Heating?
We do not recommend installing any solid wood floors over underfloor heating. If you choose to have this type of heating then there are certain points that need to be adheared to. We do have many engineered wood and laminate products which are suitable for laying over underfloor heating.
For specific rules please see the manufacturers guidelines or guides on our help pages or contact us firstname.lastname@example.org
Can you supply regular carpets as well as the wood floors and natural carpets?
Yes, we supply all types of carpets, from pure wool to man made fibres in 4metre and 5metre widths, a whole range of colours colours to choose from and different quantities from small rooms to whole houses and some commercial contracts.
Do you sell Rugs and Runners?
Yes, we sell bespoke rugs and runners specially made by Kersaint cobb. You can contact us on 0207 700 7711 or 020 7609 4268 or email us at email@example.com where we will be able to help you with your sizes and border selection. We now have a selection of sisal Runners to see on or website. Most carpets can be made into rugs and runners.
Is it possible to add stain protection to all carpets?
We can offer stain protection for all types of carpets. Intec carpet protector is available on Kersaint Cobb carpets. It is the effective way to protect your carpets from dirt and stains. Please ask for more information on 020 7700 7711
Do you sell moth proofed or moth resistant carpets?
Yes, all natural carpets like coir, jute, sisal and bamboo are naturally moth resistant as they are made from natural fibres. Also carpets made from man made fibres such as polypropylene and some carpets made with a mix of wool and man made fibre do not attract moths. However most wool carpets will need to be moth proofed.
Here are some of the wool moth proofed ranges we do supply.
Moth Proofed Wool carpet ranges from Cormar carpets are: Avebury, Avebury Stripe, Boucle Neutrals, Home Counties Plains, Home Counties Heathers, Malabar Two-Fold, Natural Berber Elite, Natural Berber Deluxe and Oaklands.
Moth Resistant Wool carpet ranges from Kersaint Cobb are: Beach Hut Stripe, Pampas Berber Loop, Caribbean Nights, South Pacific, Adventures, Classics, African Plains, Pamaps Knitted, Pampas Boucle, Country Herbs, Pampas Highlands, Seasilk, Cosmopolitan, Chic, Elegance, Vogue, Grandeur, Exquisite, Couture, Pampas Nordic, Pampas Nordic Stripe & Elite, Aurora, Luna, Eden, Cascade and Celeste.
What credit cards do you accept?
We accept the following credit cards: Visa, Master card, Maestro, Switch, American Express and others.
Am I able to buy accessories for my online purchase?
Yes, we can supply accessories to go with your online purchase, such as underlay for carpets, wood and laminate flooring, beeding and door bars. For further assistance please call 020 7700 7711 or 020 7609 4268
What areas do you deliver to and what are your delivery fees?
Most of our deliveries are within Greater London, however we are able to deliver some products outside of this area, except Scottish Highlands, Islands and other remote areas. Our Standard deliveries are within Greater London. For deliveries outside Greater London you may incur a delivery charge. If you need your order delivered outside of Greater London please contact us on 020 7700 7711 or 020 7609 4268 or firstname.lastname@example.org for further details.
Our standard delivery fee is £30.00 IncVat for orders under £250 ex Vat although exceptions can apply. For orders over £250 ex Vat there is no delivery charge.
Collection from our showroom in Holloway Road is Free.
For deliveries to Scotland and small orders there maybe an extra charge, please enquire before purchase at email@example.com or call us on 020 7700 7711.
Delivery times are between 8am and 6.00pm Monday to Friday to most of mainland UK except remote areas. Standard delivery times are within 3-5 working days from placing your order. We will advise you of the delivery day.
Deliveries are made to Kerbside only and as deliveries are made by van or lorry access must be available. Your signature is required at time of delivery. Adequate help must be available to offload and carry goods into your premises. The driver will not be able to carry flooring into your premises unless pre arranged with us.
* Free delivery is our 3-5 working day standard delivery although exceptions can apply. For other delivery options, ie next day and chosen day additional charges will apply. Please contact us to arrange your delivery.
Please see our terms and conditions for more information.