- Standard delivery is £30 (Inc vat) *
- Standard Online delivery is Free for orders above £250 (ex vat)*
- Collection from our London Showroom is Free
- Samples are Free (sent by Royal Mail)
* Our Standard deliveries are within Greater London. For deliveries outside Greater London you may incur a delivery charge. Please contact us on 020 7700 7711 or 020 7609 4268 or firstname.lastname@example.org for further details.
If you require a specific delivery days, i.e. Saturday please contact us on 020 7700 7711 or 020 7609 4268 or email@example.com to discuss this.
Standard delivery times are between 8am and 6pm Monday to Friday to most of mainland UK. Remote areas are excluded. Please note there maybe a surcharge for Scotland .
Standard delivery times are within 3-5 working days from placing your order. If you need it quicker please contact us.
We will advise you of the delivery day at the time when you place your order and we will contact you if there are any problems with your delivery.
Deliveries are made to Kerbside only and as deliveries are made by van or lorry access must be available. (For further assistance with your delivery into your property please contact us). We advise you to have help to be available to carry goods into your premises as the driver will not be able to carry flooring into your premises unless pre arranged with us. Your signature is required at time of delivery.
IF YOU HAVE SPECIAL REQUESTS REGARDING DELIVERY, or there are any DELIVERY RESTRICTIONS, i.e. Saturday delivery, width restrictions, red- routes, parking restrictions or parking permits etc. Or, if you wish to PICK UP flooring from our retail showrooms or depot then please TELEPHONE 0207 7700 7711.
Deliveries cannot be left at another location, i.e. at someone elses address, out side your garage or out side your door.
If there is any delay with your delivery then we will contact you. If your order cannot be fulfilled we will refund any monies that you may have paid.
If the carrier is unable to make the delivery because you are not available or there is an access problem You must contact us for another delivery time and another delivery charge will have to be made.
We advise you not to pre-book installers/fitters before you receive your flooring as we cannot be held responsible for any possible delays which are beyond our control.
With wood and laminate flooring, we advise that you allow some time for the flooring to acclimatize.
If you are placing a large order then please telephone us so that we can advise on delivery.