The following applies to INTERNET SALES. DELIVERIES Delivery times are between 8am and 5.30pm Monday to Friday to all Mainland UK addresses. Standard delivery times are within 3-7 working days from placing your order. We will advise you of the delivery day at the time when you place your order.  If you require specific delivery times., i.e Saturday then you can telephone us to discuss this. Deliveries are made to Kerbside only and as deliveries are made by van or lorry access must be available. Your signature is required at time of delivery. Adequate help must be available to offload and carry goods into your premises. The driver will not be able to carry flooring into your premises unless pre arranged with us. IF YOU HAVE SPECIAL REQUESTS REGARDING DELIVERY, or there are any delivery restrictions, i.e. Saturday delivery, width restrictions, red- routes, parking restrictions or parking permits. Or, if you wish to PICK UP flooring from our retail showrooms or depot then please TELEPHONE 0207 7700 7711. Deliveries cannot be left at another location, i.e. at someone elses address, out side your garage or out side your door. If there is any delay with your delivery then we will contact you. If your order cannot be fulfilled we will refund any monies that you may have paid. If  the carrier is unable to make the delivery because you are not available or there is an access problem You must contact us for another delivery  time and another delivery charge will have to be made. We advise you not to pre-book installers/fitters before you receive your flooring as we cannot be held responsible for any possible delays which are beyond our control. With wood and laminate flooring, we advise that you allow some time for the flooring to acclimatize. If you are placing a large order then please telephone us so that we can advise on delivery. DAMAGED GOODS In the unlikely event that the flooring you receive is damaged, missing or incorrect, this must be written on the carrier’s paperwork at the time of delivery, and you must contact us in writing as quickly as possible. Refunds for damaged flooring cannot be made without this. PAYMENTS We will accept payment for goods by credit or debit card and by bank transfer. You can also place an order by fax or telephone. When you place your order we will send you an email confirming your details. We will then check the availability and price. If we find that your goods are not available, there is a delivery delay, a description or pricing error then we will not take your order until an agreement has been reached with you. If everything is in order and acceptable to you, we will email you again to accept your order. We will only take payment when an agreement has been reached with you. CANCELLATIONS AND RETURNS You can cancel your order anytime up to 7 working days after the date of delivery (this only applies to internet sales). You must do this in writing and we will refund or exchange your goods. We will give you a reference to enclose with your return. All goods must be adequately packed to avoid any damage. The goods must be complete, undamaged and unopened from their original packaging. We cannot accept any refunds on special orders or cut peices. Returns will not be accepted on any over ordered  products. Goods returned are at your own expense. SAMPLES AND MONITOR IMAGES. We cannot guarantee the colour of a product from a computer monitor. The colour of samples can vary. Nor can we guarantee wood patterns from a monitor or samples. Wood is a natural product and each tree has it’s own colour and pattern variation. It is, therefore, very difficult to be sure of the pattern from a small image, or sample, and we always recommend that you view a larger piece in a local shop or our own showrooms. DISCLAIMER The information set out in this web page is for information purposes only and in so far as any product descriptions are provided these are as supplied by the manufacturers and we cannot guarantee the accuracy of the content thereof. Whilst we make every effort to ensure that this web site is kept up to date, no warranties or guarantees are provided, express or implied as to the accuracy of prices, suitability, reliability, availability or completeness of the products or timeframes for the supply of goods and services. Nothing in the contents of this website shall form part of the contract or be implied into the contract in any way or may be relied upon as representing any form of commitment thereto. The terms of the contract shall be only those terms contained within these terms and conditions and no other terms, express or implied shall be incorporated 27th July 2009.